STEPS FOR REQUESTING A RETURN ONLINE:
WE DO NOT ACCEPT RETURNS/EXCHANGES FOR MYSTERY PACKS.
Incorrect / Defective Item:
If an item is received damaged or is incorrectly shipped by us, please contact firstname.lastname@example.org within 72 hours of receiving the item.This allows us to address the issue in a timely manner.
Sizing: Sizing differs for each style since each style is made up of different fabric contents and can be produced by different manufactures. Ordering a size that did fit in one style and does not fit in another style does not constitute as a defect. Therefore, the customer will be responsible for the return shipping in this case.
SEND RETURNS TO:
*Please indicate: "RETAIL Web Return - Order #XXXX"
525 7th Avenue
New York, NY 10018
Our manufactured products may vary in logo placement, fabric content, seaming, and exact color. Images on our website are an approximation of the product. We cannot control if colors or shades on our products are different from actual product due to varying screen resolutions. These issues do not constitute as a defective item and will not be an accepted for Damage/Defective Returns. We do our best to update images accordingly, but inventory can vary from shipment to shipment. If you have any concerns or specifics, please reach out prior to purchase.
We accept exchanges 30 calendar days after ship date.
RETAIL Return / Refund Policy:
Customer is responsible for all shipping costs if seller is not at fault.
Refunds will be issued for the cost of the return item(s) only. Shipping costs will not be refunded.
We accept returns for refund 30 calendar days after ship date.
Items must be in "new, unaltered and unused condition".
Definition of new, unaltered and unused condition is:
If the above conditions are not met, a refund will not be issued for that item.
Items should be received "ready for restock".
Please include a copy of the invoice / packing slip inside the return package for faster processing.
On the invoice / packing slip, please denote which item is being returned.
If you purchased your Yogalicious product(s) from a third party retailer, all returns and exchanges must be conducted through the original place of purchase.